Refund policy

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@skiffingtonandcompany.com. Please note that once your return has been requested we will contact you with further details as to your next steps once it has been approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@skiffingtonandcompany.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@skiffingtonandcompany.com.

Items must be returned in their original, unused, unwashed condition within 15 days from the day you received your item.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You are responsible for shipping your item back to us and ensuring that it arrives back safely to be returned.

We charge a return fee of 10% of the original purchase price of all returned items to cover processing and handling fees.

To start a return, you can contact us at info@skiffingtonandcompany.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@skiffingtonandcompany.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive an item that seems to be damaged, you must email us at info@skiffingtonandcompany.com within 3 days of receiving the item in order for your issue to be resolved. Unfortunately we are not able to resolve issues that are not reported within our 3 day policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items), and items purchased at 30% off or more (this includes items marked down and/or items bought with a discount code)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.